More listings did not create better choices.
Job seekers struggled to identify opportunities that matched their goals, qualifications, and priorities.
← IndexCase 03 / 05
Robin.
A client-driven product/design project focused on understanding an existing job-search workflow, stakeholder/client requirements, application organization, resume management, interviews, contacts, and iterative UX validation.
01 / 05Overview
The project in 30 seconds
The problem
Job seekers faced information overload, inconsistent workflows, and limited visibility across discovery, applications, and follow-up.
What I did
I helped lead research synthesis across surveys, contextual inquiry, journey mapping, heuristics, competitive review, and usability testing.
The direction
Shift Robin from a collection of job-search tools toward a clearer system that supports relevance, progress, and decision confidence.
Role
UX Researcher, Experience Strategist & Synthesis Lead
Duration
Spring semester
Methods
Surveys, contextual inquiry, heuristics, usability testing
Tools
Figma, Miro, Google Forms
02 / 05Discover
Understanding the job-search journey
The friction wasn't only finding a job. It was maintaining clarity and momentum.
Evaluate the existing user experience, identify usability issues, and develop recommendations that reduce friction throughout the job search journey while supporting both user success and business objectives.
Research revealed candidates struggling with information overload, inconsistent workflows, and unclear pathways during critical decision-making moments in the job search process.
Research findingsWhat discovery revealed
The application journey felt fragmented.
Search, resumes, applications, follow-ups, and interviews were handled as separate tasks with little sense of progress.
Unclear feedback increased uncertainty.
Users needed stronger status visibility, clearer next steps, and more control during a high-stakes process.
03 / 05Define
Diagnosing the experience
Too much information
Disconnected application tasks
Limited status and feedback
Job seekers did not need another list. They needed a system that made progress visible and decisions easier.
Relevant discovery
Connected workflow
Visible progress
Usability evidence
Small inconsistencies weakened trust at important moments.
The heuristic evaluation exposed problems with consistency, system feedback, and user control. These findings translated broad frustrations into specific design priorities.
04 / 05Design
Recommendations grounded in research
A job-search experience that helps people move forward.
The proposed system connects the moments users previously managed alone: understanding priorities, preparing materials, tracking activity, and knowing what to do next.
Clarify what comes next
A more useful home experience surfaces priorities, recruiter messages, interviews, and actions instead of making users reconstruct their progress.
Connect application materials
A guided resume workflow and reusable library make it easier to create, manage, and apply with the right version.
Turn activity into feedback
Application analytics help job seekers understand patterns and make more informed adjustments to their strategy.
Solution visual 01 / 05
05 / 05Next
Client value & next validation
The work delivered
Research synthesis
Usability diagnosis
Product priorities
Design recommendations
What I'd validate next
Test whether the proposed workflow helps job seekers identify relevant actions faster, understand their status, and adapt their strategy with less uncertainty.
The engagement produced research-backed recommendations presented directly to the client. Outcomes are framed as intended value rather than invented product metrics.
Reflection
Small usability issues can significantly impact user confidence. Research uncovered opportunities that analytics alone would have missed.
This project demonstrates
Client CollaborationResearch SynthesisUsability EvaluationExperience StrategyProduct Recommendations
Next case — 04Continue →
Next Destination.
Designing an all-in-one travel planning application from concept through high-fidelity prototype and go-to-market strategy.